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Team_Pepperfry's Timeline

Brand Response to anjaana2k's review
1 day ago General

Dear Customer,Greetings from Pepperfry!!!We understand you are unhappy with your experience at Pepperfry and humbly apologies for the same.Request you to provide us with your Order details if your concern is not yet resolved.Regards,Team Pepperfry.

Followed banerjeeswagata1

2 days ago

banerjeeswagata1

Brand Response to tarunbhargava's review
3 days ago General

Hi Tarun,Greetings from Pepperfry !!!Apology for the bitter experience, Please share your order number to address your concern and provide appropriate solution on the same.Regards,Pepperfry.

Brand Response to krishnanseema's review
4 days ago General

Hi,Greetings from Pepperfry !!!We are sorry to hear about your experience. Kindly share the order number at the earliest to address your concern and provide appropriate resolution on the same.Regards,Pepperfry

Commented on dpReview's review

5 days ago

Dear Customer, Refund for your Orders are initiated on the system hence we are resolving the concern from our end. Do let us know if you have any other concern with regards to your Pepperfry Order and we would be happy to help. You can contact us on 022 61576157. Regards, Team Pepperfr...y.Read More

Commented on kk74's review

5 days ago

Dear Seena, As per the our discussion with our escalation executive the resolution is provided to you. The new product would be delivered as replacement by the promised time frame. We appreciate your valuable time and patience. Regards, Team Pepperfry.

Commented on own response

Regarding your Pepperfry Order# 302578957

5 days ago

Dear Customer, Refund for both the products were processed by 23rd November 2016. The amount would be credited back to the same account / card used for payment. The refund process takes 5-7 working days from the date of initiation as per the RBI rules. We are resolving the concern from our end.... Do let us know if you have any other concern with regards to your Pepperfry Order and we would be happy to help. You can contact us on 022 61576157. Regards, Team Pepperfry.Read More

Commented on arpan1's review

5 days ago

Hi Arpan, The refund for the shoe rack is processed in system . We are resolving the concern from our end. Do let us know if you have any other concern with regards to your Pepperfry Order and we would be happy to help. You can contact on 022 6157 6157. Regards, Team Pepperfry.

Commented on prashu06ec's review

5 days ago

Dear Customer, Greetings from Pepperfry!! We highly appreciate your feedback. A testimony like yours goes a long way in encouraging us to scale new heights. We would maintain such standards even in future. Regards, Team Pepperfry.

Commented on bushrmks's review

5 days ago

Dear Customer, Thank you so much! We’re so pleased that you liked the product name & took the time out to post your invaluable feedback. Your stamp of confidence means a lot to us. Do let us know if there’s anything we can do to better your shopping experience with us. Hope to see you soon!... Regards, Team Pepperfry.Read More

Brand Response to vanu7's review
5 days ago General

Dear Customer,Greetings from Pepperfry!!Thank you so much for taking the time and effort to reach out and appreciate Pepperfry.Your stamp of confidence means a lot to us. Do let us know if there’s anything we can do to better your shopping experience with us.Hope to see you soon!Regards,Team Pepperf...ry. Read More

Brand Response to Amal285's review
5 days ago General

Dear Customer,Good Morning!Thank you so much for taking the time and effort to reach out and appreciate Pepperfry.We hope to enjoy your valuable patronage in the future.Visit us soon!Regards,Team Pepperfry.

Brand Response to tharkifrustratedi's review
5 days ago General

Dear Customer,We are glad that you liked the quality of the product and are satisfied with the service.We hope to serve you the same at all given times and opportunity provided to us.Regards,Team Pepperfry.

Followed vanu7

7 days ago

vanu7

Brand Response to achu_bhai's review
8 days ago General

Hi,Greetings for the day !!!Please accept our sincere apologies. Kindly share the order # to investigate & to provide a possible resolution.Regards,Pepperfry

Brand Response to nancyshikha's review
8 days ago General

Hi Nancy,Greetings for the day !!!We are sorry to hear about your experience. Kindly share the order # to resolve your concern.Regards,Pepperfry

Brand Response to amitavisoni's review
8 days ago General

Dear Customer,Good Evening!!Thank you for your genuine and honest feedback. All our customers are valuable to us & their reviews makes a-lot of difference.As a testament to our strive for perfection, we have taken steps to ensure the highlighted concerns are soon rectified.Your feedback has been... cascaded to relevant department to be worked upon on in a constructive manner.Regards,Team Pepperfry. Read More

Brand Response to negikvinod's review
8 days ago General

Dear Mohan,Greetings from Pepperfry!!Please accept our sincere apologies for the inconvenience you may have experienced with respect to your orders.We regret to have lost a prized customer. At Pepperfry all our customers are valuable to us & their reviews makes a-lot of difference.We have a stri...ct Full Refund policy and have not yet opted for Replacement as resolution, hence the option was not offered to you.We do try our best to provide best services to every one of our customers but unfortunately could not render the same to you. Additionally, this also needs to be taken into consideration that each Web Complaints site has their own terms and conditions which they need to abide.Regards,Team Pepperfry. Read More

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