Response to vasudevan49's review

Posted on Jul 18, 2008 at 11:52 AM under Response to Complaints

By Eureka_Forbes - Manager - Corporate Communication

Bad service policy By: derebail2008 | Jul 19, 2008  08:29 AM Okies fokies, just a diplomatic answer, i find service policy of Eureka horrendous, they fleece the customer.

Costing By: derebail2008 | Jul 20, 2008  01:40 PM Watertech costs 4250 PLUS TAXES MAX IT WILL COST RS 6000 including distributor margin + some maintainence cost, why should we go for Eureka

Atleast apologise By: sudhirshettyk | Jul 22, 2008  02:48 PM (Updated Jul 22, 2008  02:48 PM) From the response of Rupali Chandra, it seems she (or Eureka Forbes) dont have even a decent sense to apologise for such a pathetic customer service which also means they are not accepting their pathetic service and we dont have any hope to see a better service .

Thank you for the feedback By: Eureka_Forbes | Jul 24, 2008  04:31 PM Dear Mr. Umesh, Eureka Forbes Limited is pioneer in bringing water purification technology to Indian homes. We have constantly been innovating and bringing better and smarter technology to ensure that the water that is purified from the Aquaguard Total Water Purifiers and its range is pure and healthy for you and your family. While there are various water purifiers available of various brands, based on the technology involved the prices ranges significantly. Though I would love to point out various reasons why Eureka Forbes – Aquaguard score over other brands, I would not like to utilize the medium of Mouthshut.com for a sales pitch. Just share with me your contact details (mobile or landline) and one of my colleagues shall help you with your pricing and product queries. Regarding our service policy, let me say that offering the best of our service to our customers is not only crucial but also critical to us. The fact that we have adopted a presence on a open public consumer forum like MouthShut.com shows our intention to resolve the service and product challenges our customers are facing. Since your remark about our service is not specific, I am unable to help you. Please feel free to share with me whatever service issues you had faced and I promise you to bring a satisfactory conclusion to the same. Mr. Umesh, for a brand to be selected as a Superbrand (Aquaguard has been a Superbrand since last couple of years) from 169 consumer product categories and 1699 brands under them is a testimony to the product and service quality we strive for our customers. Once again thank you for your feedback. Regards, Rupali Chanda Manager – Corporate Communication

We are here to connect better with our customers By: Eureka_Forbes | Jul 31, 2008  05:32 PM Dear Mr. Sudhir: Thank you for your feedback. Offering the best of our service to our customers is not only crucial but also critical to us. And each customer is valuable for us. The fact that we have adopted a presence on an open public consumer forum like MouthShut.com shows our intention to resolve the service and product challenges our customers are facing. And if you see you will notice that we are addressing all categories of customer grievances. Because our ultimately focus through this forum is to connect better with our customers. Regards Rupali Chanda Manager – Corporate Communication