Dear Ms. Mitra
First and foremost kindly accept my apologies for the inconvenience caused to you due to the technical error at our end. I do realize that such apologies mean very little if not followed by action towards improvement. We are currently implementing enhancements to our processes towards elimination of such unpleasant instances.
As per our telecom today, we are issuing a cheque for the full amount in your favor.
You will receive the cheque within next 72 business hours.
I hope this matter will not prejudice your view of Make My Trip and we look forward to assisting you with your future travel plans.
Thank you for your patience.
Regards
Geeta Eral
Manager- Customer Delight