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Response to majumder21's review

Posted on Jun 20, 2008 at 03:47 PM under Kotak Securities Limited

By KotakSecurities - Manager - Customer Relations

Dear Mr. Majumder,

First and foremost kindly accept my apologies for the inconvenience caused to you. We do realize that such apologies mean very little if not followed by action towards improvement. We are currently implementing enhancements to avoid elimination of such unpleasant instances.

We tried contacting you but were unable to contact you. You can provide us with your client id and your details on swati.vyas@kotak.com

I hope this will not prejudice your view of Kotak Securities and we look forward to assisting you in future.

Thank you for your patience.

Swati Vyas
Kotak Securities.

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Comments on this post (3)

i face a same problem tht mr Majumdar had
By: max_tapas | Jul 21, 2008 01:48 PM

I dont think it is your mistake, mistake means it was happens to one person, not for all.i also called your custemer care 50-60 times. can kotak securities pay for me??they also provide me a mail id that i did not enter in my form , when i was submitted the application,

Kotaksecurities.
By:

KotakSecurities | Aug 14, 2008 01:04 PM

Dear Mr. Tapas.

Thankyou for your feedback.

Further, I would like to inform you that you can now contact us on 30305757/1800 209 9191/ 1800 22 2299 our customer care executive are there to assist you from Monday to Friday 900am to 6.00 pm and on Saturdays 9.00 am to 2.30 pm.

You can also avail our chat facility which is available on our website.

Regards,

Swati Vyas.
Kotaksecurities.