Dear Mr. Singh,

As per our records, you were trying to avail the free tickets after the date for booking the free tickets has lapsed. One of our executives had got in touch with you and explained the offer and also sent the terms and conditions in the email.  We would also like to inform you that the all our offers are genuine and in the benefit of the customers.

However, we wish to inform you that as per the offer terms and conditions, free tickets are available till the stocks last.

Kind Regards,

Pallavi Garud.