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"Ezeego1"
By:  Ezeego1 | Jul 03, 2008
Dear Mr. Nair,
Firstly please accept our sincere apologies for the inconvenience faced by you.
As per our records, we have refunded the total amount and the same would have been reflected in your credit card statement.
We
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"Ezeego1"
By: Ezeego1 | Jul 03, 2008
Dear Mr. Singh, Further to our communication through mails, we once again would like to sincerely apologise for the delay and inconvenience caused to you. However, the applicable refund for the mentioned booking has been processed from our end. Hope
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"Ezeego1"
By: Ezeego1 | Jul 03, 2008
Dear Mr. Sangal, Firstly, please accept our sincere apologies for the delay in reverting to your query in turn causing inconvenience to you. We acknowledge that there was probably a lapse in communication, but at the same time we wish to suggest th
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"Ezeego1"
By: Ezeego1 | Jul 03, 2008
Dear Mr. Singhal, Foremost we take this opportunity to inform you that all the schemes and offers introduced are genuine and funded from a special promotional budget created for the purpose. Please be informed that with effect March 2008, low cos
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"Ezeego1"
By: Ezeego1 | Jul 03, 2008
Dear Mr. Agarwal Firstly please accept our sincere apologies for the inconvenience caused to you. It concerns us that you were disappointed with the site performance. As per our records, the applicable refund amount for the failed transaction ha
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"Ezeego1"
By: Ezeego1 | Jul 03, 2008
Dear Mr. Singh,
As per our records, you were trying to avail the free tickets after the date for booking the free tickets has lapsed. One of our executives had got in touch with you and explained the offer and also sent the terms and cond
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"Ezeego1"
By: Ezeego1 | Jul 03, 2008
Dear Mr. Khandelwal, Regret for the delay in refund. We acknowledge that there was a clerical delay in processing your applicable refunds. As per our records, the refund has been processed and our representatives did get in touch with you in resp
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"Ezeego1"
By: Ezeego1 | Jul 03, 2008
Dear Mr. Asthana,
It is unfortunate that you had to undergo through an unpleasant situation at the time of departure.
We are sure that you will agree that we do not own or operate the airline, it is difficult for us to exercise an
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"Ezeego1"
By: Ezeego1 | Jul 03, 2008
Dear Mr. Amarnath, Further to your updated comment we hope that your issue with us has been resolved amicably and upto your satisfaction. We agree that there was an initial lapse on our part by delaying on the services promised to you. We howeve
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"Ezeego1"
By: Ezeego1 | Jul 03, 2008
Dear Mr. Joseph, With respect to your comment please be informed that the Cash Back offer was valid only for Domestic Air Tickets booked on Jet Airways, Indigo, Jetlite (formerly known as Air Sahara) and Indian (formerly known as Indian Airlines) o
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"Ezeego1"
By: Ezeego1 | Jul 03, 2008
Dear Ms. Singh, We understand that your inability to communicate with us when required and the same must have caused a great inconvenience to you. In regards to not getting in touch with us was due to the high volume of calls and the huge respons
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"Ezeego1"
By: Ezeego1 | Jul 03, 2008
Dear Mr. Patil, Apologies for the delay in processing the refund. Please rest assured there was no deliberate attempt to deprive you of any amount that is rightfully yours. As far as the customer service team is concerned, we are pleased to infor
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"Ezeego1"
By: Ezeego1 | Jul 03, 2008
Dear Mr. Hetansraj, We understand the inconvenience you must have faced due to the delay in processing your applicable refunds. Sincere apologies for the same. With respect to your cancellation and booking failure refund we wish to inform you tha
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"Ezeego1"
By: Ezeego1 | Jul 03, 2008
Dear Mr. Mukherjee, Foremost we take this opportunity to inform you that all the schemes and offers introduced are genuine and funded from a special promotional budget created for the purpose. However, we regret for the inconvenience caused to yo
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"Ezeego1"
By: Ezeego1 | Jul 03, 2008
Dear Mr. Rath, Regret the inconvenience caused to you. We understand from your comment that your basic concern was with respect to the non-responsiveness from our Customer Service Executives regarding your booking. Of course, free tickets were a p
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"Ezeego1"
By: Ezeego1 | Jul 03, 2008
Dear Ms. Rajani, We understand that your inability to communicate with us in that situation would have caused you a lot of inconvenience and frustration. However, we have more than doubled our team and such complaints are a thing of the past now.
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"Ezeego1"
By: Ezeego1 | Jul 02, 2008
Dear Mr. Bhanj, Please accept our sincere apologies for the inconvenience caused to you. Please rest assured we do not want to deprive you of any amount that is rightfully yours. However, our records show that your applicable amount has been reve
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"Ezeego1"
By: Ezeego1 | Jul 02, 2008
Dear Mr. Ray, It is of great concern to us that you are unhappy with the services provided to you. Our commitment to our customers is absolute. We do acknowledge that during the months of September-October 2007, we did have huge volumes of calls an
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"Ezeego1"
By: Ezeego1 | Jul 02, 2008
Dear Mr. Kakkar, Firstly please accept our sincere apologies for the inconvenience caused to you. We acknowledge that there was a delay to revert to your query but this was purely due to the huge response that we received for the offer launched. We w
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"Ezeego1"
By: Ezeego1 | Jul 02, 2008
Dear Mr. Khan, Firstly, please accept our sincere apologies for the inconvenience caused to you. It is evident from your review that you are highly dissatisfied with our services and this is of great concern to us. Please rest assured that we do no
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