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About Issue Resoved
By
MouthShut
- Head - Member Relations (Updated Aug 24, 2008 at 01:33 PM)
Dear Member,
We already sent you following m2m regarding your review on Kotak Securities.
M2M sent to you :
"Dear Member:
This is regarding your review on Kotak Securities.
Are you satisfied by the response given by the company? Has your issue been resolved?
You are requested to respond within 7 days. If not we will assume that your issue has been resolved.
Regards,
Jasmine Ahuja
Head - Member Support"
Please check in your inbox.
Regards
Mouthshut Support.
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MouthShut.com Kotak Securities mouthshut support
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Hi Anil
I understand your angst. Agreed that MouthShut is a consumer website and ideally it should have categories to all products. Point accepted. However, we are in the process of fine tuning MouthPad and I am sure, you will have no (or very little) complaints against us in the near future.
Coming down to your product request. Hit Spray is already listed on our site - http://www.mouthshut.com/produ
ct-reviews/Hit_Spray-925008295.
html and has already got five reviews on it. I would encourage you to go ahead and write your review on the same.
Have you tried 'My Diary'? It will enable you to post on anything and everything you wish to talk about. Let us know how you like the new Profile Pa
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MouthShut.com Review product MouthPad reply
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Response
Dear Adi:
We have been receiving requests for people to make the user interface very simple and believe me, work is in progress. Very soon, finding products and making new product requests is going to be extremely simple.
And since we keep getting loads of requests to add products everyday, the process usually takes 2-3 working days and sometimes, a bit more. If your request went unanswered, I apologize - the objective is to respond to each and every member who has requested a new product addition.
Regards,
Jasmine
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MouthShut.com Response
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Your smile is what matters
Dear Ramya,
If MS brings a smile to your lips, then we feel that we're on the right path. We're not perfect but we spend every hour in office deliberating and discussing ways that would make MS infallible.
Yes, I admit MouthPad and emails get delayed, RODs do cause a flutter now and then, but hey don't despair, we're working on all shortcomings.
- Jasmine
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On Features
Hi Priya: This was a lovely review. It is pretty obvious that you gave it some thought. At MouthShut is to constantly keep improving existing features and also introduce new and dynamic ideas. For this we seek the assistance and guidance of members like you. We are working towards making the Write Review page more user friendly. It might take some time to implement the changes but it will happen sooner or later as work on the same has commenced. You can email the entire review to your friends by clicking on 'Email this review' at the right bottom of the review page. As for images, you can send us your images at support@mouthshut.com and we shall resize them for you. Keep coming with such suggestions. We really wish to kee
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Missing Data
Dear Mr. Bhagwat:
Thanks for the review in which you mentioned about the technical data
being missing. Our content team is collating the same and uploads
missing data of many products at one go and hence it takes time.
I hope you understand.
Regards,
Jasmine Ahuja
Head - Member Relations
MouthShut.com
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MouthShut.com Response
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Great review
You can spot the grey whiskers of experience in a hard-core blogger. Great suggestions. Some of them are in the process of being implemented and most will be discussed.
Commenting is an issue which we have been trying to address. Your point distribution seems to have merit. Review of the Day is not randomly chosen. The idea is to bring to fore good reviews that may have been forgotten. But point taken - the selection is not always perfect. We will work on that area.
The blog is one module which shall address issues of the average consumer by the corporates themselves. MouthShut has signed many clients and soon you shall see them on the site. Sob stories, even if there are many shall find takers and even resolutions. Star Writers, umm, well, we are working on
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MouthShut.com Reply
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Hi
On behalf of the entire team of MouthShut, let me thank you for tthe kind words. It feels really nice to know that all the hardwork is being appreciated. We know that we're not perfect but we are trying our best to overcome all hurdles.
Let me reiterate that we are hungry for feedback and it is feedback alone that helps us all improve. For any kind of suggestions you know where to reach me - jasmine@mouthshut.com and support@mouthshut.com.
- Jasmine
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Hi Usman
By
MouthShut
- Head - Member Relations (Updated Mar 07, 2007 at 10:59 AM)
Usman that was a terrific review. Really terrific. Terrific because not only was it well written, it also came straight from the heart. The world is a tough place where racial discrimation and other horrors rule the roost. At MouthShut, we try our best to make the platform as clean as possible. I thank you for recognizing the efforts.
- Jasmine
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In response to Gurudev-no-1's review on MouthShut.
My dear James,
We have seen your review. The honest opinion is that you should direct all these queries to jasmine@mouthshut.com. I am sure there is nothing which cannot be resolved, at least if we want things to be resolved.
However, what is perplexing is that despite being just 'one' review old you seem to 'know' so much about MouthShut.
There maybe times when we err in our judgment but the fact is that MouthShut does not make any deliberate attempt to be unfair to any one of its members. 'James', you must realize this. Write to me so that your issues are resolved. I only hope you are not here to raise a storm.
Cheers! &
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