Dear Ms. Mitra

First and foremost kindly accept my apologies for the inconvenience caused to you due to the technical error at our end.  I do realize that such apologies mean very little if not followed by action towards improvement. We are currently implementing enhancements to our processes towards elimination of such unpleasant instances.

As per our telecom today, we are issuing a cheque for the full amount in your favor.

You will receive the cheque within next 72 business hours.

I hope this matter will not prejudice your view of Make My Trip and we look forward to assisting you with your future travel plans.

Thank you for your patience.

Regards

Geeta Eral

Manager- Customer Delight

Dear Ms. Mitra

First and foremost kindly accept my apologies for the inconvenience caused to you due to the technical error at our end.  I do realize that such apologies mean very little if not followed by action towards improvement. We are currently implementing enhancements to our processes towards elimination of such unpleasant instances.

As per our telecom today, we are issuing a cheque for the full amount in your favor.

You will receive the cheque within next 72 business hours.

I hope this matter will not prejudice your view of Make My Trip and we look forward to assisting you with your future travel plans.

Thank you for your patience.

Regards

 
Geeta Eral

Manager-

From: Geeta Eral <Geeta.Eral@makemytrip.com&
gt;
To: dharmarajanr r Date: Nov 28 2007 - 9:35am

Dear Mr. Dharamarajan,

 

We value your feedback and points raised however the best that we could offer has been stated in my earlier mail.

Hope you consider the offer with the assurance of our best services!

 

Regards

Geeta Eral

 

 

-----Original Message-----
From: dharmarajanr r
Sent: Tuesday, November 27, 2007 10:50 AM
To: Geeta Eral
Subject: RE: Regarding your booking

 

Dear Geeta,

 

Although you agree to all my points but when it comes

to compensation you are saying this the max you can