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Ezeego1
Posted on Nov 20, 2008 at 04:59 PM under Responses
By
Ezeego1
- Deputy General Manager
Dear Mr. Gaur,
Please accept our sincere apologies for the inconvenience caused.
As per our records, one of our executive did assist you regarding the issue mentioned in your above comment. Also the refund has been already processed from our end.
Request you to kindly confirm the same.
Kind Regards,
Pallavi Garud.
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Ezeego1.com .
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Ezeego1
Posted on Nov 20, 2008 at 03:23 PM under Responses
By
Ezeego1
- Deputy General Manager
Dear Mr. Madinur,
Please accept our sincere apologies for the delay in refunding your amount.
However, as per our records, the applicable amount has been already reversed to your account. We request you to kindly confirm the same.
Also do let us know if there is any other issue pending resolution with us.
Kind Regards,
Pallavi Garud.
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Ezeego1.com .
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Ezeego1
Posted on Nov 20, 2008 at 03:08 PM under Responses
By
Ezeego1
- Deputy General Manager (Updated Nov 20, 2008 at 03:09 PM)
Dear Ms. Ashwathy,
Please accept our sincere apologies for the inconvenience caused to you.
Please rest assured we do not want to deprive you of any amount that is rightfully yours. However, our records show that your applicable amount has been reversed into your account and the same was communicated to you by one of our executive. We request you to kindly confirm the same.
Kind Regards,
Pallavi Garud.
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Ezeego1.com .
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Ezeego1
Posted on Nov 19, 2008 at 04:03 PM under Responses
By
Ezeego1
- Deputy General Manager
Dear Mr. Fernandes,
Greetings from Ezeego1. Thank you for writing in.
We thank you for choosing Ezeego1 for your travel requirements. Your involvement in our business is integral to our success.
We solicit your continued patronage and assure you of our best services at all times.
Kind Regrads,
Pallavi Garud.
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Ezeego1
Posted on Nov 18, 2008 at 06:49 PM under Responses
By
Ezeego1
- Deputy General Manager
Dear Mr. Srinivasan,
Please accept our sincere apologies for the delay in reversing you applicable amount.
As per our records, your applicable amount has been processed and our representative did get in touch with you in response to your above posting.
Do let us know if the issue has been resolved and if there is any other issue pending resolution with us.
Kind Regards,
Pallavi Garud.
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Ezeego1.com .
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Greetings from Ezeego1!
Posted on Nov 12, 2008 at 03:23 PM under Responses
By
Ezeego1
- Deputy General Manager (Updated Nov 12, 2008 at 03:27 PM)
Dear Mr. Gupta,
Greetings from Ezeego1!
Firstly please accept our sincere apologies for the inconvenience caused.
Hope the alternative arrangements offered to you was upto your satisfaction and you had a pleasant time.
We solicit your continued patronage and assure you the best of our services at all times.
Thanks & Regards,
Neha Vaidya
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Posted on Nov 12, 2008 at 01:36 PM under Responses
By
Ezeego1
- Deputy General Manager
Dear Ms. Rawat,
Please accept our apologies for the inconvenience you faced.
It was indeed unfortunate that there was a delay in processing your applicable amount inspite of assurance from our end. At the same time we are sure that your will also appreciate the importance of reversing payments against the correct transactions.
The Customer Care Executives might not have transffered your call to Senior Officials since they are aware that the dependency on external sources for resolution would render such escalations futile. We have taken this matter suitably with the concerned authorities.
Your refund however has been processed and the same has been communicated to you. Kindly confirm if the amount has been credited to your account.
Kind Regards,
Palla
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Ezeego1
Posted on Nov 10, 2008 at 04:16 PM under Responses
By
Ezeego1
- Deputy General Manager
Dear Mr. Thapa,
Greetings from Ezeego1.
With respect to your comment regarding our offer for home based agents, please note that all the schemes and offers launched by us are real and "value-for-money" deals.
As per our records, one of our executive did explain you the offer in detail. Do let us know if the same was to your satisfaction. If you require any further clarification please feel free to get back to us.
Kind Regards,
Pallavi Garud.
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Ezeego1.com .
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Ezeego1
Posted on Nov 10, 2008 at 02:57 PM under Responses
By
Ezeego1
- Deputy General Manager
Dear Mr. Mathew,
Please accept our sincere apologies for the inconvenience caused to you.
We understand that the entire experience must have been frustrating. But rest assured there was no deliberate attemt on our part to deprive you of any amount that is rightfully yours.
Further, please be informed that the applicable amount has been reversed to your account.
We request you to kindly let us know if there is any other issue pending resolution from our end.
Kind Regards,
Pallavi Garud.
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Ezeego1.com .
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Ezeego1
Posted on Oct 22, 2008 at 12:34 PM under Responses
By
Ezeego1
- Deputy General Manager (Updated Oct 30, 2008 at 11:42 AM)
Dear Mr. Murthy,
From your message, we can understand the intensity of the inconvenience caused to you since your refund amount was not credited to your account in time. It was indeed unfortunate that there was a delay in processing your refund inspite of the assurance from our side. Please rest assured there was no deliberate attempt to deprive you of any amount that is rightfully yours.
However, your applicable refunds have already been reversed in your credit card account and the same has been communicated to you. We request you to kindly confirm the same.
Kind Regards,
Pallavi Garud.
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Ezeego1.com .
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Ezeego1
Posted on Oct 17, 2008 at 05:20 PM under Responses
By
Ezeego1
- Deputy General Manager
Dear Mr. Francis,
Sincere apologies for the inconvenience caused due to delay in processing your applicable amount. There are occasions when identification of your payment against the attempted booking involves prolonged interactions with the bank.
We are sure that you will also appreciate the importance of reversing payments against the correct transaction. However, we also understand that as a customer, you would be upset that the payment made by you gets held up without having availed of any service in return.
Your refund however has been processed and the same has been communicated to you on call and by mail.
Request you to kindly confirm the same and also inform if there is any other issue pending resolution from our side.
Kind
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Ezeego1
Posted on Oct 17, 2008 at 12:30 PM under Responses
By
Ezeego1
- Deputy General Manager (Updated Nov 20, 2008 at 01:34 PM)
Dear Mr. Krishnan,
We acknowledge that we were caught unawares by the unprecedented response to our offer on SpiceJet Airline. However, we have now taken considerable measures and are well equipped to handle such situations with relative ease. While our endeavor has always been to facilitate genuine benefits for our customers, we do not deny the fact that there were a few lapses purely on account of our inability to foresee the magnitude of the response our offer generated.
However, as per our record your grievance was redress effectively. We request you to kindly confirm if there is any other issue pending resolution from our end.
Kind Regards,
Pallavi Garud.
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Ezeego1.com .
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Ezeego1
Posted on Sep 25, 2008 at 07:03 PM under Responses
By
Ezeego1
- Deputy General Manager
Dear Sir,
Please be informed that the information provided by you is not enough for us to retrieve details of your transaction where you have reported an alleged lapse in service. Further we could not contact you as there are no contact details mentioned.
We are keen to resolve the issue and earnestly request you to provide us with the following details at the earliest:
Email ID Registered with Ezeego1:
Booking Reference Number:
Date of Booking:
Please mention any other detail that you may require
Kindly cooperate by providing the necessary details to facilitate redressal of your grievance, at the earliest.
Kind Regards,
Pallavi Garud.
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Ezeego1
Posted on Sep 18, 2008 at 07:29 PM under Responses
By
Ezeego1
- Deputy General Manager
Dear Mr. Das,
It was indeed unfortunate that there was a delay in processing your refund. There are occasions when identification of your payment against the attempted booking involves prolonged interactions with the bank.
We are sure that you will also appreciate the importance of reversing payments against the correct transaction. However, we also understand that as a customer, you would be upset that the payment made by you gets held up without having availed of any service in return.
Your refund however has been processed and the same has been communicated to you. Kindly confirm if the amount has been credited to your account.
Kind Regards,
Pallavi Garud.
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Ezeego1.com .
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Ezeego1
Posted on Sep 02, 2008 at 07:06 PM under Responses
By
Ezeego1
- Deputy General Manager
Dear Mr. Laddha,
Please accept our sincere apologies for the delay in processing your applicable cash back amount.
As per our records, your balance cash back has been processed and this has been conveyed to you. Do let us know if the issue has been resolved and if there is any issue pending resolution with us.
Once again, our sincere apologies for all the inconvenience caused.
Kind Regards,
Pallavi Garud.
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Ezeego1.com .
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